The time has come for another stable release of the AlterVision CPA Platform v 3.9! The main improvements in this version focus on upgrading the call center and introducing new calling modes.
Finally, just five-odd years after we started work on it, our built-in call center can be considered full-featured. Well… almost. We’ve added the ability to attach call recordings to orders. It works at the API level and can magically attach a recording from pretty much any PBX that supports working with an API.
The call center gained two additional modes of operation — an outbound dialing mode and an inbound call mode. These modes are built to simplify operators’ work as much as possible by stripping away most of the controls that could cause confusion. In dialing mode, the user has just one big green button. Pressing it automatically pulls up the next order to handle. A small button underneath lets the operator automatically grab available orders as soon as they appear.
The inbound call mode does away with even the green button. It’s meant for call centers that handle incoming calls or work with a robotic dialing system. To get the inbound call mode running, you’ll need to study our call center API and integrate it with your own telephony tools and workflows.
We’re gearing up to release our own robotic dialing product, AlterCPA AutoCall — estimated launch within a month.
We’ve also rolled out the first version of our tools for arbitrage teams. Affiliates in your network can now be grouped into arbitrage teams with shared stats and centralized management. This is still just a first sketch for now — the serious version is planned for AlterCPA v3.11, for reasons you already know.
A few small but very handy improvements:
– A log of API requests to the system
– Manual lead entry for the call center
– Sending products from landing pages
– JSON support in API requests