We can offer you additional technical support services:
- One-time support - specialist help for technical issues, from $15 per hour.
- Custom support package - consultations during working hours, "error protection", integration with CRM, platform update, server monitoring, offers, caps, traffic distribution settings included by default. From $500 per month.
- Standard support package - all the custom package plus support of landing sites. From $1000 per month.
All prices are in United States dollars, services are provided by prepayment. You can specify the payment methods and details by contacting us. We don't have free support services. Support services are not included into license price.
One-time support
Developer help on technical issues will cost you from $15 in one hour depending on difficulty. The final price can be floating and depends on many factors, but not less than $15 per one support session.
Popular services and prices
- "I just ask!": from $15 per question
- Consulting and analytics: from $150 (if technically possible)
- Simple integration with affiliate network or CRM: $15
- Complex integration with an affiliate network or CRM: from $50 (sometimes it may be impossible)
- Standard API offer setup: from $4 per offer
- External offer setup: from $15 per offer
- Adding a site from the archive: from $5 per site
- Adding a site by URL: from $7 per site
- Adding a website from the website builder: from $250 per website
- Adding a site from Figma layout: from $150 per site (one-page landing without animation, no more than 5 blocks including header and footer)
- Adding a crypto site or financial institutions: from $15 per site
- Adding custom logic to the site (collecting questions, phone masks): from $40
Emergency support services
- Task outside working hours: double price
- Urgent execution of any task: triple price
- Accident during working hours: from $50
- Accident outside working hours: from $150
Support packages
Support services can be paid monthly at a fixed rate. The specific cost of a package of services depends on the volumes of the required works and is discussed in advance. If the network and the volume of work grows, the original price can be increased.
Custom support package
Technical support package is available to AlterCPA Pro users only, AlterCPA Moe is not supported. It includes:
- Consultations during working hours (weekdays, 10:00-18:00 Moscow time).
- "Error protection" - correction of technical mistakes made while working with the system.
- API integrations with third party affiliate networks and CRM.
- Support for offers, including the creation and setup of offers, commissions, distribution of traffic, goods and price tags according to the data provided.
- Server monitoring.
- Daily backup to AlterCPA storage.
- Priority service and faster support ticket processing.
Price range: from $500 per month. The price is calculated individually depending on the required amount of work.
The standard scope of work is calculated from the number of no more than 40 simple integrations (template, no modifications required), 12 difficult (new or template with modifications) and 40 offers per month.
You can purchase additionally:
- Site support: $200 per site specialist slot (up to 40 sites per month).
- Offer support: $200 per additional offer specialist slot (up to 40 offers per month).
- Integrations: $200 per additional integration specialist slot (up to 25 simple and 10 difficult per month).
Standard support package
Technical support package is available to AlterCPA Pro users only, AlterCPA Moe is not supported. It includes:
- The whole range of smallest "custom" support package services.
- Moving from server to server.
- Project rescue in case of accidents.
- Time of the service: weekdays, from 10:00 to 18:00 Moscow time for general questions, from 8:00 to 20:00 Moscow time for urgent questions and problems.
- Support for offer sites (landing pages and pre-landing pages), which includes deploying sites from customer sources with a connection to the built-in CMS, copying existing sites using links (if technically possible), setting up redirect sites and TDS, adjusting texts and hiding elements on sites.
- Priority service and faster support ticket processing.
Price range: from $1000 per month. The price is calculated individually depending on the required amount of work.
The standard scope of work is calculated from the number of no more than 40 simple integrations (template, no modifications required), 12 difficult (new or template with modifications), 40 offers and 80 sites per month.
Terms of Service
- Services are ordered individually. To order, please contact us in a way convenient for you - we will discuss all the details.
- Services are prepaid. In rare cases, the amount may differ from that indicated in the price list due to significant technical difficulties. We will let you know in advance.
- The cost of services is indicated in United States Dollars. The indicated cost does not include taxes, fees, commissions of payment services. The final cost may differ from the indicated one.
- Technical support services are provided only for AlterCPA products. There is no technical support for products and services of third-party companies, even those related to the CPA.
- In case of emergency, services can be provided without prepayment. Providing a service without prepayment means your prior consent with its amount, depending on the volume of work and the urgency of execution.
- Funds for completed services are non-refundable. If the service cannot be provided for one reason or another, taking into account the following, money will be returned.
- Services for buyers of "Custom" and "Standard" support package tariffs are given priority. Buyers of the "Standard" package have the highest priority in service. One-time technical support services are provided in the presence of free staff after the closure of tasks at "package" tariffs.
- You may be denied the provision of the service if there is no technical ability to provide it, for example, the target affiliate network does not have technical integration tools or the necessary data for integration are not provided, such as logins, passwords, API keys, instructions.
- You may be denied the provision of services if it may be in one way or another violating the international law or the laws of the Republic of Seychelles and the Russian Federation.
- You may be denied the provision of services if it is not possible to fully coordinate all the work in one of the languages: Russian or English. Please note that the communication style in any of the indicated languages is exclusively business. In the case of rudeness and threats on your part, the provision of services and further cooperation will be refused.
- Services are not provided if there are debts for services previously provided without prepayment (for example, emergency services). After debt repayment, the provision of services continues on a common basis. In case of evasion of payment of a bill or repeated occurrence of debts appeads, penalties may be applied in an amount ten times the amount owed. Prior to the repayment of the specified debt, further services are not provided.